Below you’ll find the list of commonly asked questions by our customers.
If you aren’t able to find the answer you are looking for, contact us directly using our customer help desk.
Hentai Paysite Support Questions
Members Area Questions
You can find the links to our website’s members areas on our members area page.
Our hentai Mega paysites are huge; have terabytes of hentai content, but they are no longer actively developed.
Out hentai Plus! paysites are smaller in size, but they are actively updated and have fresh / new content.
Gold and Platinum members get access to both the Mega and Plus! versions of a paysite (when available) with their subscription.
General Hentai Questions
Pornography (hentai included) is censored in Japan due to their very unusual laws.
While we may show censored hentai / JAV on our websites, we make sure it is very high quality in other ways (story, art quality, etc).
If the files in question are on our “Plus!” websites, then please submit the ticket to us and we will attempt to fix the files asap.
Please be *very* descriptive in your report: include the name and url of the problematic files on our Plus! website.
Hentai Movie Questions
If our downloadable videos do not work properly, you need to install either the K-Lite Codec Pack Full, or VLC Media Player.
Links to both media players are available on our software downloads page.
Both K-Lite Codec Pack Full and VLC Player support downloadable videos that are multilanguage.
In K-Lite’s Media Player Classic, you can toggle audio tracks by pressing the (A) key. Subtitles can be turned on and off by pressing the (S) key.
In VLC Player, you can toggle audio tracks by pressing the (B) key. Subtitles can be turned on and off by pressing the (V) key.
Links to both media players are available on our software downloads page.
Hentai Game Questions
Unfortunately we cannot provide support for hentai games since most computer systems have different software / hardware.
We suggest that only medium to advance pc users attempt installing and playing hentai pc games, and fully disclaim that we include these games as a free bonus for our members.
In most cases, you will need winRAR to extract a compressed game file, and Daemon Tools Lite to mount any virtual game disks.
Links to both software are available on our software downloads page.
Browsing Questions
Our websites support the latest version of Google Chrome (recommended), Mozilla Firefox and Internet Explorer.
You can get links to the latest versions of Chrome and Firefox by visiting our software downloads page.
Communication Questions
If you are a customer, create a support ticket at our help desk. Non-customers can use our general contact form.
Hentai Subscription Questions
You can search and cancel your subscription by visiting CCBill’s Subscription Support page.